Global Privacy Center

Zoetis Privacy Notice

Effective Date: April 24, 2026

Your privacy is important to us. Zoetis Inc and affiliates (collectively, "Zoetis,” “we,” “us,” “our”) have established a comprehensive privacy program designed to help us respect and protect your privacy rights. This notice (the “Privacy Notice”) provides information about the Personal Information Zoetis collects (“Personal Information”) and explains how we collect, process, disclose, and safeguard Personal Information, as well as your rights and choices with respect to your Personal Information. This Policy is part of the relevant Terms of Use that govern your use of the Services.

Some portions of this Privacy Notice apply only to users who reside in certain jurisdictions. In those instances, we have indicated that such language applies only to those users. Please note that this Policy does not apply to individuals with whom we interact in an employment related context.

If you have a disability and need to access this Policy in an alternative format, please contact us at privacy@zoetis.com.

Scope

This Privacy Notice describes the privacy practices of Zoetis and applies to all Zoetis operations including:

Websites or digital services operated by us;
Mobile and other software applications;
Social media pages that we control;
Email messages and other communications that we send to you;
Offline interactions with us; and
Other ways in which we communicate with you or collect Personal Information from or about you, via our online and offline programs and services.

Collectively, we refer to these operations in this Privacy Notice as the “Services.”

Types of Personal Information We Collect

We may collect the following categories of Personal Information in conjunction with our Services:

Identifiers, such as name, alias, postal address, unique personal identifier, email address, account name, signatures, physical characteristics or description, telephone number, or other similar identifiers.
Financial Information, including bank account number, credit card number, debit card number, or any other financial information that does not allow access or withdrawal of funds.
Characteristics of Protected Classifications under state, federal, provincial or other local law, such as age, gender, and marital status.
Commercial Information, such as records of personal property (including animals), products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Usage Data or Other Network Information, such as IP addresses, browser type, operating system, Internet service provider domain name, search terms used on our Services, specific web pages visited, amount of use of our Services, and visit duration.
Wireless Carrier and Service Information, such as the make, model or serial number of a device identified by you, or the location of your wireless retailer servicer.
Geolocation Data, such as device location that is more granular than a city or town.
Audio, Electronic, Visual, and Similar Information, such as customer service call recordings, audio recordings, CCTV footage, photos, and videos.
Professional or Employment-Related Information, such as work history, prior employer, employment identification/badge, function, job title, reporting manager, and work address.
Education Information, such as student records and directory information or other records as defined in the federal Family Educational Rights and Privacy Act or similar local laws.
Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We may also collect the following Categories of Sensitive Personal Information:

Medical and Health Data, such as genetic data, disability records, medical records, diagnoses, and medical conditions.

Sources of Personal Information

We collect Personal Information from the following sources:

Directly From You. We collect the Personal Information you manually provide when you use our Services. For example, we collect information when you visit our website, view or click on any of our online content, receive or reply to email or other electronic communications from us, interact with us on our social media pages, create an account or otherwise register for or purchase products or services, fill out a survey or participate in a promotion, purchase a product from us or are party to a transaction with us, or interact off-line with us, such as during site visits or when attending an event or conference. Types of Personal Information we may collect directly from you include, for example, your name, home and mobile phone numbers, postal address, email address, payment card and third-party payment services information, and photographs, videos, or audio recordings.
From Suppliers, Vendors & Third Parties. We collect Personal Information from our vendors and from Third Parties who disclose Personal Information to us, including joint marketing partners or public databases.
Via Cookies & Other Tracking Technologies. We collect Personal Information passively via cookies and other tracking technologies (collectively, “Cookies”). This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, your geolocation, and the pages you visit. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Services. To learn more about Google Analytics, visit http://www.google.com/intl/en/analytics/privacyoverview.html.

We and our affiliates use:

Strictly Necessary Cookies – To allow you to use and browse our Services.
Functional Cookies – To obtain data for security purposes, and to display content more effectively, collect statistical data, and recognize your computer to assist your use of our Services.
Advertising and Analytics Cookies – To analyze Individuals’ use of our Services, personalize your experience on our Services, and provide you with information and offers that are most likely to appeal to you.

Where legally required, we obtain consent via our cookie banner before collecting Personal Information via cookies or similar technologies (other than those that are strictly necessary).

Further, all Customers and Consumers may change their preferences with respect to the use of cookies and similar technologies on our Services, other than those that are strictly necessary for the operation of the Services, by clicking here.

Depending on your Internet browser, you may also be able to change your settings to block and/or erase cookies from your device. You can check your browser instructions to learn more about these functions. Please note that if you block or reject cookies and similar technologies on our Services, functionality of the Services may be limited, and you may not be able to take advantage of some of the Services’ features.

Third Parties & Digital Advertising

We also allow Third Parties, including Google Analytics, to collect Personal Information via our Services to provide advertising services that are targeted based on your online activities across websites, mobile apps, and devices over time. These Third Parties may collect information about your activities on our Services on your current device and combine it with information about your activities on other websites, mobile apps, and devices. They may collect such information using server logs, cookies, web beacons, tags, pixels, mobile advertising IDs, cross-device linking, and similar technologies. For example, these Third Parties may use the fact that you visited our website to target advertising to you on other websites and mobile apps on your current device or on other devices you use.

Residents of certain U.S. states have the right to opt out of the sale, sharing, and/or processing of their Personal Information for purposes of targeted advertising. To exercise such rights, if applicable to you, you may contact us by filling out our online form here, or calling us at the Zoetis U.S. Privacy Toll-free Number: 888-963-8471.

You may also be able to change your browser or device settings to limit disclosure of your Personal Information to Third Parties. Please note that we make no representations regarding the functionality or effectiveness of these tools.

Purposes for Collecting, Processing, & Disclosing Personal Information

Zoetis and our affiliates collect, process, and disclose the categories of Personal Information listed under “Types of Personal Information We Collect” for the below purposes.

Provide information, products, and services to you;
Develop, operate, promote, improve and market our products and services or other animal-health related products or services;
Connect you with Third Parties;
Process purchases and other transactions;
Process rewards programs or promotions (including connecting with your veterinarian for such);
Provide, improve, develop and operate our Services, including our websites and chatbots;
Provide a personalized experience when you use our Services;
Design new products and services that may be of interest to you;
Respond to your requests, inquiries, or complaints;
Communicate with you regarding updates and other notices related to your use of the Services;
Contact you with updates and information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
Prevent, detect and investigate crime, including fraud;
Comply with legal and regulatory requirements, legal process, contractual obligations, and our policies;
Conduct surveys, research and data analysis;
Provide you with tailored content, marketing, and promotional messages;
Enable you to manage your preferences including, without limitation, the ability to opt-out;
Comply with our legal and regulatory obligations, and enforce our rights and policies;
Establish and defend legal rights, protect our operations and pursue available remedies;
Conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all our assets;
Any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.

We may also anonymize and aggregate any Personal Information we collect about you and use the resulting aggregated and/or anonymized data for any purposes permitted by applicable law.

Customers and Consumers are not required to disclose their Personal Information to Zoetis or our affiliates. However, provision of Personal Information is necessary in some contexts (for example, to allow us to provide products or services to you). Failure to disclose such Personal Information to Zoetis or our affiliates may limit our ability to provide products or services to you or otherwise fulfil any applicable contract with you.

We may also de-identify any Personal Information we collect about you. When we do so, we take reasonable measures to ensure that the information cannot be associated with a consumer or household, and we maintain and use the information in de-identified form. We will not attempt to reidentify the information, except that we may attempt to reidentify the information solely for the purpose of determining whether our de-identification processes satisfy applicable legal requirements. After it has been de-identified, the information is no longer Personal Information and is not subject to this Policy.

Steps We Take to Safeguard Your Personal Information

We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of Personal Information you submit on or through the Services. Although we strive to provide reasonable security for Personal Information we process, no security system can prevent all potential security breaches. Accordingly, we cannot guarantee that your Personal Information will not be disclosed, misused, or lost by accident or by the unauthorized acts of others.

Retention of Your Personal Information

We store the Personal Information we collect for as long as is necessary for the purpose(s) for which we collected it and in accordance with applicable law, our data retention policies, and our legitimate business interests.

When assessing the appropriate data retention period, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process the Personal Information, whether we can achieve those purposes through other means, and the applicable legal requirements. When we do not need to retain your Personal Information for the above purposes, we will either delete the Personal Information or de-identify it so that it no longer constitutes Personal Information.

How We Disclose Personal Information

We disclose, and we have disclosed in the past 12 months, the categories of Personal Information listed in this Policy in the following contexts:

To Our Affiliates & Vendors. We disclose Personal Information collected through our Services to our affiliates and with vendors who act on our behalf. For example, we use vendors to operate our Services and help us with our promotional efforts. We impose contractual limitations on our vendors’ use of Personal Information they collect in conjunction with providing services to us.
To Third Parties for Marketing & Analytics Purposes. We may disclose your Personal Information to Third Parties who process Personal Information for their own purposes, including marketing and analytics companies. This primarily includes disclosures of IP addresses and related web browsing information via Cookies.
With your Veterinarian or Other Animal Health Professional. We may disclose your Personal Information to your veterinarian or other animal health professional, as necessary to provide you with the products or services you have requested.
As Described in a Privacy Notice or With Your Consent. We may disclose Personal Information as described in any privacy notice we provide to you via our Services, or with your consent if we obtain it from you in a particular context. This includes disclosing information with your veterinarian or other animal health professional.
In Aggregate or De-Identified Form. We may aggregate or de-identify the Personal Information we collect, and we may disclose aggregated and/or de-identified information to our vendors and to Third Parties for our business operational purposes and for any other purposes permitted by applicable law.

We may also disclose Personal Information in the following contexts:

As Part of a Business Transfer. Your Personal Information may be transferred to a successor organization if, for example, we transfer the ownership or operation of the Services to another organization, if we merge with or are acquired by another organization, or if we liquidate our assets. In negotiating with a Third Party about entering into such an arrangement, we may need to disclose your Personal Information. In such cases, we will take reasonable measures to protect the Personal Information we disclose, and we will seek assurances that the successor organization’s use of your Personal Information will still be subject to this Policy and the privacy preferences you have expressed to us.
For Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose your Personal Information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your Personal Information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of the Services; to enforce or apply our Terms of Use or other agreements; or to protect our own rights or property or the rights, property, or safety of our Users or others.

How We Protect Your Personal Information

We implement the following measures to protect your Personal Information, including:

Internal policies and procedures that define the roles and responsibilities of our employees, representatives, and service providers throughout the life cycle of Personal Information and limit their access to that information on a “need-to-know” basis.
Physical, electronic and procedural safeguards that comply with relevant standards to protect Personal Information;
If the information is collected or stored electronically, technical safeguards such as encryption, firewalls, passwords, anti-virus software and similar measures;
A designated privacy officer to monitor our compliance with applicable privacy laws;
Procedures for receiving, investigating, and responding to complaints or inquiries about our information handling practices; and
Contractual protections to ensure that service providers with whom we share Personal Information maintain adequate protections and security standards.

Children Under the Age of Thirteen

Our website is not intended for or designed to attract children under the age of 13. We only collect Personal Information about a minor if we have obtained parental consent. If you are the parent or guardian of a minor and believe that we have collected Personal Information about your child in error, please contact us immediately at privacy@zoetis.com so we can make reasonable efforts to delete all Personal Information related to your child.
If you are under the age of 18 and a registered user of our website, you may ask us to remove content or data that you have posted to the website by completing our Web Form. Please note that your request does not ensure complete or comprehensive removal of the content or data as, for example, some of your content or data may have been reposted by another user.

Visitors From the United States

This section provides information about how Zoetis collects, uses, and discloses Personal Information about residents of California and other states that have enacted comprehensive privacy legislation that applies to us (collectively, “U.S. Privacy Laws”).

Definitions

“Personal Information ” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
“Sell,” “Sale,” or “Sold” means renting, releasing, or transferring an individual’s Personal Information to a Third Party for money or other valuable consideration.
“Share,” “Shared,” or “Sharing” means transferring an individual’s Personal Information to a Third Party for cross-context behavioral advertising or targeted advertising purposes, whether or not for money or other valuable consideration.
“Third Party” means any non-affiliated person that is not a Vendor.
“Vendor” means a service provider, contractor, or processor which collects, stores, or otherwise handles data for us and is bound by contractual obligations to use your Personal Information only as directed by us.

You may be familiar with different terms that are used to describe materially similar concepts in this section by the U.S. Privacy Laws in your state of residence. You can treat them as the same for the purpose of our Supplemental Policy. For example, we intend the term “Personal Information” here to have the same definition as “Personal Data” used in specific U.S. Privacy Laws.

Sale & Sharing of Personal Information

We Sell and Share Personal Information collected via cookies and other tracking technologies (collectively, “Cookies”) regarding your interactions with our Services, and we have Sold and Shared such Personal Information in the past 12 months. We may Sell and Share such information to Third Parties, such as marketing and analytics providers, for the following purposes: to market and advertise our products and services, including to inform you of products or other features that we believe may be of interest to you, and for data analytics, including to better understand our audiences, evaluate interest in the Services, and improve the Services. We do not otherwise “Sell” or “Share” other types of Personal Information we may collect about you.

Under the U.S. Privacy Laws, a “Sale” is typically defined as the disclosure of Personal Information to a Third Party for monetary or other valuable consideration, and a “Share” is typically defined as the disclosure of Personal Information to a Third Party for cross-context behavioral advertising or targeted advertising purposes, whether or not for monetary or other valuable consideration.

Consumers have the right to opt-out of the Sale and Sharing of their Personal Information and can submit a request to opt out by visiting our Cookie Preference Center and clicking “Reject All” to opt out of non-strictly necessary Cookies. This can also be done by contacting us by completing our Web Form, or by calling us at the Zoetis U.S. Privacy Toll-free Number: 888-963-8471.

We also do not knowingly Sell or Share the Personal Information of consumers under the age of 16.

Third Parties & Digital Advertising

Residents of certain U.S. states have the right to opt out of the sale, sharing, and/or processing of their Personal Information for purposes of targeted advertising. To exercise such rights, if applicable to you, you complete our Web Form, contact us at privacy@zoetis.com, or call us at the Zoetis U.S. Privacy Toll-free Number: 888-963-8471.

Data Subject Rights

This section applies to the Personal Information of residents who reside in states with U.S. Privacy Laws and supplements the other sections of this Privacy Notice. Residents of these states have the following rights regarding our collection and use of the Personal Information, subject to certain exceptions. Please read this section carefully as some rights vary by state.

Rights that Require Verification

You may exercise the data subject rights below by contacting us by completing our Web Form, or by calling us at the Zoetis U.S. Privacy Toll-free Number: 888-963-8471. You may also authorize an agent to make data subject requests on your behalf. In such instances, authorized agents may use the same methods as you to submit the requests on your behalf. To verify your identity and protect your Personal Information, we may ask the requestor to provide information that will enable us to verify your identity in order to comply with your data subject request, such as by asking your agent to provide proof of signed permission from you or asking you to confirm with us directly that you provided the agent with permission to submit the request. In some instances, we may decline to honor your request if an exception applies under applicable law. We will respond to your request consistent with applicable law.

Know: You have the right to know the following details about our privacy practices at or before the point of collection. We have provided such information in this Policy. You may also request that we provide you with information about the following aspects of how we have handled your Personal Information specifically in the 12 months preceding your request:
- The categories of Personal Information we have collected about you;
- The categories of sources from which we collected such Personal Information;
- The business or commercial purpose for collecting, Selling, or Sharing Personal Information about you;
- The categories of Personal Information about you that we disclosed and the categories of Third Parties to whom we disclosed such Personal Information;
- The categories of Personal Information about you that we Sold or Shared, or used for targeted advertising purposes, and the categories of Third Parties with whom we Sold or Shared such Personal Information;
- If we collect Sensitive Personal Information, the categories of Sensitive Personal Information to be collected, the purposes for which it is collected or used, and whether that information is Sold or Shared; and
- The length of time we intend to retain each category of Personal Information, or if that is not possible, the criteria used to determine that period.
Delete: You may request that we delete any Personal Information we have collected from or about you, depending on your state of residence, and subject to certain exceptions.
Correct: You may request that we correct any inaccurate Personal Information we maintain about you. Please note this right does not apply to Iowa and Utah residents.
Access and Data Portability: You may ask to obtain the specific pieces of Personal Information we have collected about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the Personal Information to another entity without hindrance. You may not exercise this right more than two times in a calendar year.

Rights that Do Not Require Verification

You may exercise these rights through the “Your Privacy Choices” link below or at the footer of every page on our website. The “Your Privacy Choices” link will open our Cookie Preference Center, and you can then click “Reject All” to opt out of Sale and Sharing of Personal Information.

Right to Opt-Out of Sale: You have the right to opt out of the Sale of your Personal Information.
Right to Opt-Out of the Sharing of Your Personal Information or the Use of Your Personal Information for Targeted Advertising: You have the right to opt-out of the Sharing of your Personal Information or our use of your Personal Information for targeted advertising purposes.

Opt-Out Preference Signals

Some web browsers or devices offer settings where you may pre-set a signal to websites that you do not want to have your online activity and behavior tracked, Sold, Shared, or otherwise used for targeted advertising purposes. We recognize the opt-out preference signals that we are required to recognize for compliance with applicable law. Where required by U.S. Privacy Laws, we treat the opt-out preference signals we are required to comply with as a valid request to opt-out of Sale, Sharing, and processing for purposes of targeted advertising, as applicable, for the browser or device through which the signal is sent and any consumer profile we have associated with that browser or device, including pseudonymous profiles. Further, if we know the identity of the consumer from the opt-out preference signal, we will also treat the opt-out preference signal as a valid request to opt out of Sale and Sharing for such consumer. Consumers may use opt-out preference signals by downloading or otherwise activating them for use on supported browsers and setting them to send opt-out preference signals to websites they visit. Please note, however, that our sites are not currently configured to recognize the “Do Not Track” signal.

Non-Discrimination

We will not discriminate against you for exercising your data subject rights. For example, we will not deny goods or services to you, charge you different prices or rates, or provide a different level of quality for products or services as a result of you exercising your data subject rights.

Verification of Data Subject Requests & Appeals

As permitted or required by applicable privacy laws, we may ask you to provide information that will enable us to verify your identity in order to comply with your data subject request. In particular, when a California Customer or Consumer, or a Colorado Consumer, authorizes an agent to make a request on their behalf, we may require the agent to provide proof of signed permission from the Customer or Consumer to submit the request, or we may require the Customer or Consumer to verify their own identity to us or confirm with us that they provided the agent with permission to submit the request. In some instances, we may decline to honor your request if an exception applies under applicable privacy laws. We will respond to your request consistent with applicable privacy laws.

To appeal our decision on your data subject requests, you may contact us by completing our Web Form. Please enclose a copy of or otherwise specifically reference our decision on your data subject request, so that we may adequately address your appeal. We will respond to your appeal in accordance with applicable law.

Disclosure for California Residents

Direct Marketing. California Civil Code § 1798.83 permits California residents to annually request certain information regarding our disclosure of Personal Information to other entities for their direct marketing purposes in the preceding calendar year. We do not disclose Personal Information, as defined by California Civil Code § 1798.83, to Third Parties for their direct marketing purposes.
Financial Incentives for California Residents. We will describe such programs to you if and when we offer them to you. We offer pet owners the opportunity to participate in our Petcare Rewards Program (the “Program”), which may provide benefits, including earning reward points for use at veterinary practices, to those who choose to join (our “members”). Those benefits are described along with other material terms and conditions here.

Our collection of members’ Personal Information (including name, email address, product purchase details and other Personal Information as described above under “Types of Personal Information We Collect”) allows us to operate the Program and provide membership benefits. We use the Personal Information of Program members to both award and redeem points. Otherwise, the types of Personal Information that we collect from Program members are generally similar to the types of Personal Information that we collect from individuals who are not Program members. The amount of Personal Information that we collect from a member or non-member may vary and is dependent on the level of interactions and engagement that the member or non-member has with us.

We seek to ensure that both members and non-members have a positive and beneficial experience when seeking the best products and services for their pets. For this reason, we may collect information from both members and non-members related to their personal preferences in order to provide personalized services, as described above under “Purposes for Collecting, Processing, & Disclosing Personal Information.” We “sell” and “share,” as those terms are defined under the CCPA, Personal Information of both Program members and non-members to third parties for the purposes of personalizing online advertising content, as described in this Disclosure.

We estimate the value of a member’s Personal Information to us, solely for purposes of the CCPA and pursuant to the valuation options mandated by the CCPA regulations, to be reasonably related to the value of the benefits Program members obtain through participating in the Program. We have based this good faith estimate on the value that arises from our commercial relationships, such as with veterinarians, the costs and expenses we incur in offering the Program, the types of rewards offered, and the collection, use and retention of the Personal Information of consumers who have voluntarily signed up and chosen to remain in the Program. The value of Program benefits to members varies significantly as individual members take advantage of Program benefits to varying degrees.

You may join the Program on our website. Members who are California residents may exercise their CCPA rights, including the rights to know, correct, to request deletion, and to opt out of the sale or sharing of Personal Information, without any effect on their membership status or eligibility to receive rewards, and Program members who exercise their privacy rights under the CCPA receive the same benefits as members who do not. A member may also choose not to receive marketing communications or offers at any time without any effect on their membership status or eligibility to receive Program benefits. You may cancel your membership in the Program at any time by notifying us at using the Contact Us form or by phone at 855-749-7274.

Disclosure for Nevada Residents

To the extent we collect Personal Information that identifies you through an online website or service among the categories of Personal Information listed above, we do not sell that Personal Information for monetary consideration.

Visitors from Outside the United States

This section provides information about how Zoetis collects, uses, and discloses Personal Information about individuals from outside the United States and Canada, including those who reside in the European Economic Area (“EEA”) or United Kingdom (“UK”).

For the purpose of applicable data protection laws, including the General Data Protection Regulation (2016/679) (“GDPR”) and the UK GDPR, Zoetis is the controller of your Personal Information. You may contact us at the contact details provided in the Contact Us section, below.

Our Legal Bases for Using Your Personal Information

We will only process your Personal Information when we have a valid legal basis to do so. Most commonly, we process Personal Information in the following circumstances:

Where we need to comply with a legal or regulatory obligation;
Where we need to perform the contract, we are about to enter into or have entered into with you;
Where you consent;
Where it is necessary for our legitimate interests (i.e. we have a business or commercial reason for using your information) and your interests and your fundamental rights do not override those interests. Our legitimate interests may include:
- Providing our products and services to you;
- Marketing our products and service offerings;
- Communicating with you and providing high-quality customer service;
- Developing and improving the efficiency and security of our systems and infrastructure; and
- Expanding or developing our business or ensuring its continued success.

We may rely on more than one legal basis for processing your Personal Information, depending on the specific processing purposes for which we are using your Personal Information.

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

You are not required to provide your Personal Information to us. However, in some contexts, we may be unable to provide our Services to you if you decide not to provide your information to us.

Your Rights

Subject to any local or national law exceptions, if your Personal Information is processed by Zoetis, you may have certain rights, which may go by different names in your country of residence.

Access. Subject to certain exceptions, you have the right to request a copy of the Personal Information we are processing about you, which we will provide to you in electronic form.
Rectification. You have the right to request that any incomplete or inaccurate Personal Information that we process about you is amended.
Deletion. In certain circumstances, you have the right to request that we delete Personal Information that we process about you.
Restriction. You have the right to request that we restrict our processing of your Personal Information where: (a) you believe such information to be inaccurate, (b) our processing is unlawful but you oppose the deletion of your Personal Information, (c) we no longer need to process such information for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because we require the information in connection with legal claims, or (d) you have objected to the processing of your Personal Information.
Portability. You have the right to request that we transmit the Personal Information we hold in respect of you to another data controller, where this is (a) Personal Information which you have provided to us, (b) the processing is by automated means, and (c) we are processing that information on the basis of your consent or in order to perform our obligations under a contract to you.
Objection. Where the legal justification for our processing of your Personal Information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim.
Withdrawing Consent. If we rely on your consent to process your Personal Information, you have the right to withdraw your consent at any time. This includes cases where you wish to opt out from marketing messages that you receive from us.
Making a Complaint. You may make a complaint at any time with the national data protection authority in the country where you are based. We would, however, appreciate the chance to deal with your concerns before you approach your supervisory authority, so please contact us using the contact details provided below.

You may contact us by completing our Web Form at any time to exercise any of the rights which apply to you. You will generally not have to pay a fee to access your Personal Information (or to exercise any of the other rights listed above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information about you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights).

Cross-Border Data Transfers

We may transfer Personal Information to other countries, including those outside the EEA or the UK, which may have different data protection regimes that offer fewer protections for Personal Information.

When transferring Personal Information, we take care to comply with applicable law, including data localization laws. For example, in contexts where we transfer Personal Information collected in the EEA or UK to a country for which the European Commission or UK authorities have not granted an adequacy determination, we generally rely on standard contractual clauses (EU SCCs) adopted by the European Commission and, as applicable, the UK addendum to the EU SCCs adopted by the UK Information Commissioner’s Office, in conjunction with appropriate technical and organizational measures. A copy of these standard contractual clauses can be requested by completing our Web Form. We may also rely on other mechanisms available under applicable law to facilitate such transfers of Personal Information.

Visitors from Canada

This section provides information about how Zoetis collects, uses, and discloses Personal Information about individuals from Canada.

Your Rights

If you are in Canada, you may have the following rights:

Right to information. You have the right to ask us about our processing of your Personal Information, including about the categories of persons who have access to your Personal Information within our organization and the applicable retention period.
Access. You can ask us if we hold any Personal Information about you, and if so, you can request access to that Personal Information. Depending on the laws applicable in the region in which you reside, you also have the right to ask us to communicate to you the Personal Information you have provided us in a structured, commonly used technological format, as well as to a Third Party upon your request.
Correction. You have the right to ask us to rectify any Personal Information that you demonstrate to be incorrect or outdated and to complete any Personal Information that you demonstrate to be incomplete.
Withdrawing Consent. You may withdraw your consent to our processing of your Personal Information to the extent permitted by law and our contractual obligations. However, you understand that in such a case, you may no longer be able to benefit from our Services.

You may exercise these rights by completing our Web Form.

Cross-border Transfers

Zoetis is based in the United States and we may use third-party service providers based outside of Canada. No matter where you are located, your Personal Information may be collected and processed in the United States and in jurisdictions other than Canada. When your Personal Information is used or stored in a jurisdiction other than where you are residing, it may be subject to the law of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.

However, we take legally required steps under applicable data protection law to ensure that adequate safeguards are in place to protect your Personal Information in accordance with this Policy. You may contact us for more information about the safeguards that we have put in place to protect your Personal Information and your privacy rights when we make cross-border transfers of your Personal Information.

Visitors from People’s Republic of China

This section applies specifically to individuals residing in the People’s Republic of China (“China” or “PRC”, excluding Hong Kong Special Administrative Region, Macao Special Administrative Region, and Taiwan Region) (“PRC Residents”). It sets forth our obligations and your rights with respect to the processing of your Personal Information in compliance with the Personal Information Protection Law of the People’s Republic of China (“PIPL”) and other applicable PRC data protection regulations.

Our Legal Bases for Using your Personal Information

We will only process your Personal Information for the purposes outlined in the “Purposes for Collecting, Processing, & Disclosing Personal Information ” section of this Privacy Notice. The legal basis for our processing will primarily include:

Your consent, which you may provide separately for specific processing activities, such as cross-border transfer of your Personal Information or the processing of your Sensitive Personal Information.
Necessity for the conclusion or performance of a contract to which you are a party.
Necessity for compliance with legal obligations to which we are subject.

Sharing of Personal Information

We may share your Personal Information with our affiliates and vendors (who act as our “entrusted parties” under the PIPL) as described in the “How We Disclose Personal Information ” section. We enter into agreements with these parties to ensure they process your Personal Information only on our instructions and in accordance with applicable law.

Cross-Border Transfers

As we are a global company, your Personal Information may be transferred to and processed in countries outside the PRC, including the United States. We will ensure that such cross-border transfers comply with the requirements of the PIPL. Currently, we primarily rely on the Standard Contractual Clauses (“SCCs”) issued by the Cyberspace Administration of China with the overseas recipients to facilitate these transfers. You have the right to obtain a copy of these SCCs by contacting us.

We ensure that cross-border data transfers comply with PRC data localization requirements (where applicable) and do not transfer any Personal Information that is prohibited from being exported under PRC laws and regulations.

Your Rights under the PIPL

In addition to the rights set forth in other sections of this Privacy Notice and subject to certain exceptions and verification of your identity, you have the following rights regarding your Personal Information under the PIPL:

Withdrawing Consent. If we process your Personal Information based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent shall not affect the validity of Personal Information processing conducted prior to such withdrawal.
Right to Request Explanation. You have the right to request that we explain our Personal Information processing rules.
Access: You have the right to request access to your Personal Information processed by us.
Correct and Supplement: You have the right to request correction or supplement of your inaccurate or incomplete Personal Information.
Delete: You have the right to request that we delete your Personal Information if: (a) the processing purpose has been achieved, is no longer necessary, we have ceased providing the relevant product(s) or service(s), or the retention period has expired; (b) you withdraw your consent and there is no other legal basis for processing; (c) we violate laws, administrative regulations, or agreements in processing your Personal Information; (d) other circumstances specified by PRC laws and administrative regulations.
Portability: Where the processing is based on your consent or the performance of a contract, and is conducted by automated means, you have the right to request that we provide your Personal Information in a structured, commonly used, and machine-readable format, and to transmit such information to another Personal Information processor as specified by you, provided that this does not affect the legitimate rights and interests of other individuals or public interests.
Restrict Processing: You have the right to request that we restrict the processing of your Personal Information in circumstances specified by the PIPL (e.g., when you dispute the accuracy of the information, or when the processing is unlawful, but you oppose deletion).

To protect your legitimate rights and interests and prevent misuse of your Personal Information, we may verify your identity through reasonable means (e.g., requesting you to provide relevant identification documents) before responding to your request. We will respond to your valid request within the time limit specified by PRC laws and regulations (generally within 15 working days; extensions may be made in accordance with law if necessary). We will not charge any unreasonable fees for exercising your rights but may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Data Security and Breach Notification

We maintain appropriate administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction, in compliance with PRC mandatory national standards for Personal Information security.

In the event of a Personal Information breach that may cause serious harm to your legitimate rights and interests, we will immediately take remedial measures, notify you promptly (through channels such as email or SMS), and report the breach to the CAC and other relevant PRC regulatory authorities in accordance with legal requirements. The notification will include details such as the type and scope of the leaked Personal Information, the potential impact, and the remedial measures we have taken.

Protection of Minors

We do not intentionally collect Personal Information of minors under the age of 14. If we inadvertently collect Personal Information of such minors without the consent of their guardians, we will delete the relevant information immediately upon becoming aware of the fact.

For processing of Personal Information of minors aged 14 or above but under 18, we will obtain the consent of their guardians or comply with other requirements specified by PRC laws and regulations.

How to Contact Us

For any questions, requests, or complaints regarding the processing of your Personal Information under the PIPL, or to exercise your rights, please contact us at:
Email: privacy.cn@zoetis.com
Phone: 400-920-2216

Applicability and Severability

This section shall be governed by the PRC laws. In the event of any conflict between this section and other provisions of this Privacy Notice, this section shall prevail with respect to PRC Residents. If any provision of this section is deemed invalid or unenforceable in whole or in part due to changes in PRC laws, regulations, or mandatory national standards, the remaining provisions shall remain valid and enforceable.

Visitors from Additional Countries

Argentina

For visitors from Argentina, the processing of your Personal Information is also governed by Direccion Nacional de Proteccion de Datos Personales and the Secretaría de Derechos Humanos y Pluralismo Cultural del Ministerio de Justicia y Derechos Humanos, with an address at Av. de Mayo 1035, Ciudad Autónoma de Buenos Aires, Argentina, +54 11 4348-4400 (Central telefónica del Ministerio de Justicia), protecciondatos@jus.gov.ar, Acceso a la información | Argentina.gob.ar

Colombia

For visitors from Colombia, you may contact Zoetis’ Data Protection Officer by email at privacy@zoetis.com. Zoetis will respond to any valid data request within fifteen (15) business days.

Links to Other Sites

Our Services may provide links to websites and services operated by Third Parties. This Privacy Notice does not apply to those Third Party websites. We do not control the content or links that appear on these websites and services, and we are not responsible for their privacy practices. When you visit a Third Party’s website or use a Third Party’s services, such use is subject to the Third Party’s privacy policy and terms of use. We encourage you to review the privacy policy and any applicable terms of use posted on any website you visit or other services you access before providing any Personal Information to that Third Party.

Changes to this Policy

This Policy describes Zoetis’s current policies and practices with regard to the Personal Information we collect through the Services.

We are continually improving and adding to the features and functionality of our Services. As a result of these changes (or changes in the law), we may need to update or revise this Policy. Accordingly, we reserve the right to update or modify this Policy at any time. When we do so, we will post the revised version of this Policy behind the link marked “Privacy Policy” in the footer of our website, and we may provide further notice to you to the extent required by applicable law.

Contact Us

If you have any questions about this Policy or our privacy practices, please contact us using the information provided below:

Zoetis Services LLC
10 Sylvan Way
Parsippany, NJ 07054
Email: privacy@zoetis.com