COVID-19: Updates for
Our Customers
Last Updated: April 29, 2020
A MESSAGE FROM ZOETIS CEO KRISTIN PECK
As the novel coronavirus (COVID-19) situation continues to evolve and business impacts are becoming more far reaching across every sector, I wanted to share what we are doing at Zoetis to ensure the continuity in our support of you and the animals in your care. Read more
CUSTOMER SUPPLY
At this time, there is no direct impact to Zoetis supply, and we continue to monitor closely with distributors.
All of our manufacturing sites around the world remain open. With the health and safety of our colleagues as our top priority, we are taking great care to ensure continuity at all our manufacturing sites.
- If we need to close a site, Zoetis will leverage its global network and work proactively to ensure manufacturing capabilities meet customer needs.
- We are complying with all local government recommendations for social distancing with flexible work arrangements.
Across our global network, formal plans are underway within our Global Manufacturing & Supply team to bolster our inventory and availability through:
- Increased inventory positions for all aspects of our supply chain: Finished Goods, Active Ingredients and supporting components.
- Deployment of inventory from regional hubs to market-specific warehouses.
CUSTOMER SERVICE AND CONTINUOUS LEARNING
Our field sales and technical representatives are available remotely.
- If you require an in-person visit from one of our representatives, please be assured they are following the health and hygiene guidance from the World Health Organization and Centers for Disease Control and Prevention.
- If you work with a Zoetis representative, please reach out to him or her as your first point of contact. Otherwise, please contact us here.
We are facilitating continuous learning through additional educational and training resources and webinars for customers, as well as conducting brief surveys to understand our customers’ ongoing needs and feedback.
To help U.S. companion animal and equine veterinarians stay connected with their clients, we are offering telemedicine technology trials.
ANIMALS AND COVID-19
Through the Zoetis Center for Transboundary and Emerging Diseases, our infectious disease scientists are evaluating technical reports in this rapidly evolving situation to understand if the novel coronavirus is a specific risk to livestock and pets.
According to the World Organisation for Animal Health (OIE) and World Health Organization (WHO), there is a possibility for some animals to become infected through close contact with humans who are infected. Studies are ongoing to assess whether animals can be affected by the virus that causes COVID-19 and if animals can spread the disease.
Zoetis has a testing protocol that can be used to detect SARS-CoV-2 (the virus that causes COVID-19 in humans) in animals which includes the use of our proprietary PCR capabilities. We strongly believe the decision to test an animal should be made in accordance with current guidelines with health officials and regulatory agencies. Current guidelines require that any testing request be made in consultation with local, state and federal public health and animal health officials. The U.S. Department of Agriculture and the U.S. Centers for Disease Control and Prevention and World Small Animal Veterinary Association are not currently recommending routine testing of animals. Learn more about Zoetis’ testing protocol available to veterinarians in the U.S.
Pets
Currently, there is no evidence to suggest that animals infected by humans are playing a role in the spread of COVID-19. Human to human transmission remains the primary driver (WHO).
According to the U.S. Centers for Disease Control & Protection (CDC) and the American Veterinary Medical Association, there is no evidence at this point that companion animals or pets such as cats and dogs are spreading the virus that causes COVID-19 to other animals or people.
If a person becomes ill with COVID-19, CDC recommends limited contact with animals and that, if possible, another member of the household takes care of walking, feeding, and playing with pets. If an ill person must care for pets or has a service animal, it is recommended that they wash their hands before and after interacting with pets.
Livestock
While corona viruses do occur in livestock, there’s currently no evidence food-producing farm animals can become infected with SARS-CoV-2, according to the Friedrich Loeffler Institute in Germany. Learn more about bovine coronavirus in this podcast with Dr. Mike Lormore, director of U.S. dairy technical services at Zoetis, with National Milk Producer’s Federation.
SUPPORTING COLLEAGUES, CUSTOMERS AND COMMUNITIES
Our approach has been to take care of colleague and customer needs and use our expertise and resources to address the human health crisis where possible. Read more about our advocacy and how we’re helping in local communities.
FOR MORE INFORMATION
In the U.S.
Outside the U.S.
