Supplier Information

Zoetis is committed to adding value to its business relationships.  The Zoetis Supplier Information section is an e-commerce area designed to maximize relationships with vendors and wholesale distributors already doing business with Zoetis.

Frequently Asked Questions

If you have questions regarding how Zoetis' relationship with Pfizer affects your PO or invoice processing, please refer to the FAQ document below.  Also, provided below is Zoetis' credit reference document which you can use to update your system records.

Zoetis Supplier FAQs

Supplier Credit Reference Form

Zoetis Accounts Payable

If you are providing products / services to Mexico, Italy, Luxembourg, France, Belgium, Switzerland, Spain, Denmark or Austria, please click here for invoice status information.

Please direct AP related questions to the contacts provided in the document below.

AP Contact Information

Please review the checklist below which outlines requirements to be followed when submitting invoices to Zoetis.  Adhering to these requirements will help to expedite the processing of your invoices.

Zoetis Invoice Checklist

Working with Zoetis

Procurement Organizations

Our key procurement organizations are Enterprise Procurement and Operations, Zoetis Global Supply and Vet Med R&D.

Strategic Sourcing

Zoetis colleagues follow a documented strategic sourcing process, which helps ensure a solid fit between a project's requirements and a supplier's capabilities. As a result of thorough, up-front analysis, this process also significantly improves the odds of long-term success for all members of a project team. We encourage potential suppliers to familiarize themselves with our process so that when the opportunity arises, they will understand where and how they might add value.

Strategic Sourcing Process

  • Identify business need; conduct pre-project planning; review applicable supplier diversity registrations
  • Form cross-functional team and define project
  • Collect internal and external data
  • Perform strategic analysis
  • Formulate strategies and develop implementation plans
  • Refine implementation plan and select supplier
  • Measure, monitor and report project progress 

The Strategic Sourcing Process offers a common foundation and framework that provides us with a consistent approach to the sourcing of goods and services. Additionally, this process directly supports Zoetis’ commitment to eliminate redundancies and adopt best practices to optimize costs and streamline efficiencies.

What We Buy

Zoetis is committed to eliminating redundancies and adopting best practices to optimize costs and streamline efficiencies. For U.S. Suppliers — we encourage you to learn more about our supplier terms and conditions and invoice payment guidelines.

Zoetis is in the business of discovering, developing and marketing innovative animal health products, and buys all that is required to support that business as well as general items required to run any business. Please find below a partial list of the product and service areas in which we purchase:

  • Advertising
  • Chemicals
  • Computer Hardware
  • Consultants/Contractors
  • Construction Services
  • Corrugated
  • Energy
  • Equipment
  • Facilities
  • Financial Services
  • Food Services
  • Furniture
  • Graphic Design
  • Instruments
  • Janitorial Services
  • Lab Supplies
  • Market Research
  • Maintenance, Repair and Operations (MRO)
  • Office Supplies/Services
  • Print & Promotional Items
  • Professional Services
  • Raw Materials
  • Relocation Services
  • Software
  • Storage
  • Telecommunications
  • Temporary Help
  • Transportation
  • Travel

Zoetis Policies & Procedures

Zoetis standard contract terms require third parties to comply with policies, regulations and directives of Zoetis. Please refer to your contract for applicable policies, regulations and directives.  Policies, regulations and directives may be revised from time to time.

Supplier Diversity

At Zoetis, we realize the value of diversity through reflecting it in our supply base. Supplier Diversity is a strategic business process aimed at providing companies owned by minorities and women an equal opportunity to become suppliers to Zoetis and support our efforts to transform the care of animals for a healthier world. We recognize that minority and women owned companies are not always given the opportunity to compete for our business in the same ways as their larger and more widely know counterparts, and as such, make deliberate efforts through our program to further enable fair competition.

Our Supplier Diversity effort is neither a social program nor a promise that participating companies will secure business from Zoetis. It is also not a compromise on the quality, cost, or service requirements that we ask of every supplier. At Zoetis, participating in our Supplier Diversity program is not a guarantee of business, rather, it is a commitment towards ensuring that Diverse Suppliers have fair and continuous opportunities to win our business in the same ways that their larger and more widely known counter parts do.

The benefits and costs of diversity have been thoroughly evaluated by companies and academics for years. A large amount of research exists to show the positive benefits of diversity, when used appropriately by organizations. At Zoetis, we believe that having an organization of people with diverse backgrounds (educational, geographic, ethnic, et. al.) and experiences (professional, social, developmental, et. al.) increases the potential for Zoetis to successfully address large and everyday business challenges by leveraging the different perspectives that result from the diversity.  Zoetis has recognized that driving the appropriate animal health benefits and value to our shareholders is achieved in part by ensuring that we purchase our goods and services from a diverse base of suppliers, just as we ask a diverse group of consumers to purchase our finished goods.

Supplier Diversity Contact Information

In order to do business under our Supplier Diversity program, prospective suppliers must be certified as a Minority Business Enterprise (MBE), Woman-owned Business Enterprise (WBE), LGBT or US Federal Government categorized Small Businesses by one of the following certifying organizations that we recognize.

These organizations are:

National Minority Supplier Development Council (NMSDC) at (212) 944-2430 or www.nmsdc.org

Women's Business Enterprise National Council (WBENC) at (202) 872-5515 or www.wbenc.org

U.S. Small Business Administration (SBA) at (202) 606-4000 or www.sba.gov

National Gay & Lesbian Chamber Of Commerce (NGLCC) at (202) 234-9181 or http://www.nglcc.org

Supplier Connection (U.S. based Small Businesses only) at (877) 808-6510 or http://www.supplier-connection.net

Suppliers should register with the above referenced organizations, and for those who are small businesses, please also register at Supplier Connection. Please contact us via email at the following address for further information: TBD@zoetis.com

Supplier Conduct

At Zoetis, responsible supply chain management is core to how we do business. We operate within a framework of principles aligned with ethical, social, and environmental responsibilities to help ensure sustainability of our business and the communities in which we operate.

Accordingly, Zoetis aims to partner with external suppliers that are committed to operating their businesses in a responsible and ethical manner, respecting the rights of the individuals whom they employ, and helping protect the environment.

Zoetis strongly encourages our supply partners to support our Supplier Conduct Principles or adopt their own codes which include expectations similar to ours.

We expect our suppliers to:

  • Operate in full compliance with all applicable laws, rules and regulations.
  • Conduct their business in an ethical manner, acting with integrity.
  • Commit to upholding the human rights of workers and to treat them with dignity and respect.
  • Provide a safe and healthy work environment, including any company-provided living quarters.
  • Operate in an environmentally responsible and efficient manner to minimize adverse impacts on the environment.
  • Facilitate continuous improvement and compliance with the expectations of these principles by using management systems.

Zoetis assesses the performance and adherence to the Supplier Conduct Principles by conducting routine evaluations and onsite assessments. Failure to comply, or failure to correct non-complying situations are grounds for business relationship termination.

Zoetis Supplier Conduct Principles

Supplier Conduct Position Statement

Zoetis Standard Terms & Conditions

Please locate your market below to find directions to the Terms & Conditions that are applicable to your Purchase Order.

MarketLocation Terms and Conditions
Algeria

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp
Argentina Please refer to the Terms & Conditions printed on your Purchase Order.
Australia

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 12, 2013 please click on the PDF file below for Terms & Conditions:

Australia Terms and Conditions

Austria

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 18, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 18, 2013 please click on the PDF file below for Terms & Conditions:

Zoetis Austria Purchasing Terms & Conditions_english

Zoetis Austria Purchasing Terms & Conditions_german

Belgium

All Terms & Conditions apply only to goods and services ordered via Purchase Order. 

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.be/sites/be/en/suppliers/purchase_condition/Pages/PfizerAnimalHealthSA.aspx
BoliviaPlease refer to the Terms & Conditions printed on your Purchase Order.
Brazil

For all Purchase Orders dated before April 2, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after April 2, 2013 please click on the PDF file below for Terms & Conditions:

Zoetis Brazil Purchasing Terms & Conditions_portuguese

BulgariaPlease refer to the Terms & Conditions printed on your Purchase Order.
Canada

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

Chile

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 4, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after March 4, 2013 please click on the PDF file below for Terms & Conditions:

Chile Terms and Conditions

China

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated on or after April 1, 2013 please click on the PDF file below for Terms & Conditions:

Zoetis China Purchasing Terms & Conditions
Colombia

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 5, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after March 5, 2013 please click on the PDF file below for Terms & Conditions:

Colombia Terms and Conditions

Costa RicaPlease refer to the Terms & Conditions printed on your Purchase Order.
CroatiaPlease refer to the Terms & Conditions printed on your Purchase Order.
Czech Republic

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 22, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 22, 2013 please click on one of the PDF file below for Terms & Conditions:

Czech Republic Terms and Conditions_czech

Czech Republic Terms and Conditions_english

Dominican RepublicPlease refer to the Terms & Conditions printed on your Purchase Order.
Ecuador

For all Purchase Orders dated before April 15, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after April 15, 2013 please click on one of the PDF file below for Terms & Conditions:

Zoetis Ecuador Purchasing Terms & Conditions

Egypt

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders date before June 1, 2013, please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after June 1, 2013 please click on one of the PDF file below for Terms & Conditions:

Zoetis Egypt Purchasing Terms and Conditions

El SalvadorPlease refer to the Terms & Conditions printed on your Purchase Order.
Finland

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 11, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after March 11, 2013 please click on the PDF file below for Terms & Conditions:

Finland Terms and Conditions

France

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 11, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after March 11, 2013 please click on the PDF file below for Terms & Conditions: 

France Terms and Conditions_french

Germany

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 18, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 18, 2013 please click on one of the PDF file below for Terms & Conditions:

Germany Terms and Conditions_german

Germany Terms and Conditions_english

GreecePlease refer to the Terms & Conditions printed on your Purchase Order.
GuatemalaPlease refer to the Terms & Conditions printed on your Purchase Order.
HondurasPlease refer to the Terms & Conditions printed on your Purchase Order.
Hungary

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 26, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after March 26, 2013 please click on one of the PDF file below for Terms & Conditions:

Zoetis Hungary Purchasing Terms & Conditions

India

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp
Indonesia

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

Ireland

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 11, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 11, 2013 please click on the following link for Terms & Conditions:

Zoetis Ireland Purchasing Terms & Conditions

 IsraelPlease refer to the Terms & Conditions printed on your Purchase Order.
 Italy

For all Purchase Orders dated before April 1, 2013 please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after April 1, 2013 please refer to the Terms & Conditions printed on your Purchase Order:

Zoetis Italy Purchasing Terms & Conditions_italian

 JapanPlease refer to the Terms & Conditions printed on your Purchase Order.
 KenyaPlease refer to the Terms & Conditions printed on your Purchase Order.
 Korea

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

 LebanonPlease refer to the Terms & Conditions printed on your Purchase Order. 
 LithuaniaPlease refer to the Terms & Conditions printed on your Purchase Order.
 LuxembourgPlease refer to the Terms & Conditions printed on your Purchase Order.
 Malaysia

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after May 1, 2013 please click on the following link for Terms & Conditions:

Zoetis Malaysia Purchasing Terms & Conditions

 Mexico

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated on or after February 25, 2013 please click on the following link for Terms & Conditions:

Zoetis Mexico Purchasing Terms & Conditions_spanish

 Netherlands

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

 New Zealand

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 12, 2013 please click on the PDF file below for Terms & Conditions:

New Zealand Terms and Conditions

 NicaraguaPlease refer to the Terms & Conditions printed on your Purchase Order. 
 Nigeria

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

 Pakistan

All Terms & Conditions apply only to goods and services ordered via Purchase Order. 

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

 Panama Please refer to the Terms & Conditions printed on your Purchase Order.
 Peru

All Terms & Conditions apply only to goods and services ordered via Purchase Order. 

For all Purchase Orders dated before March 1, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after March 1, 2013 please click on the following link for Terms & Conditions:

Zoetis Peru Purchasing Terms & Conditions_spanish

 Philippines

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after May 27, 2013 please click on the following link for Terms & Conditions:

Zoetis Philippines Purchasing Terms & Conditions 

 Poland

For all Purchase Orders dated before February 22, 2013, please refer to the Terms & Conditions printed on your Purchase Order. 

For all Purchase Orders dated on or after February 22, 2013 please click on the following link for Terms & Conditions:

Zoetis Poland Purchasing Terms & Conditions

 PortugalPlease refer to the Terms & Conditions printed on your Purchase Order.
 Romania

All Terms & Conditions apply only to goods and services ordered via Purchase Order. 

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

 Russia Please refer to the Terms & Conditions printed on your Purchase Order.
 Saudi Arabia Please refer to the Terms & Conditions printed on your Purchase Order.
 Serbia Please refer to the Terms & Conditions printed on your Purchase Order.
 Singapore

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 11, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after March 11, 2013 please click on the following link for Terms & Conditions:

Zoetis Singapore Terms and Conditions

 Slovakia

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

 SloveniaPlease refer to the Terms & Conditions printed on your Purchase Order. 
 South Africa

All Terms & Conditions apply only to goods and services ordered via Purchase Order. 

For all Purchase Orders please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after April 12, 2013 please click on the PDF file below for Terms & Conditions:

Zoetis South Africa Purchasing Terms and Conditions

 Spain

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 4, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after February 4, 2013 please click on the PDF file below for Terms & Conditions:

Spain Terms and Conditions

 Switzerland

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 18, 2013, please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after February 18, 2013 please click on the PDF file below for Terms & Conditions:

Switzerland Terms and Conditions

 Taiwan

For all Purchase Orders dated before April 1, 2013 please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after April 1, 2013 please click on the PDF file below for Terms & Conditions:

Zoetis Taiwan Purchasing Terms & Conditions_mandarin

 Thailand

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before March 5, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after March 5, 2013 please click on the PDF file below for Terms & Conditions:

Thailand Terms and Conditions

 Turkey Please refer to the Terms & Conditions printed on your Purchase Order.
 Ukraine Please refer to the Terms & Conditions printed on your Purchase Order.
 United Kingdom

All Terms & Conditions apply only to goods and services ordered via Purchase Order. 

For all Purchase Orders dated before February 1, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 1, 2013 please click on the PDF file below for Terms & Conditions:

 U.K. Terms and Conditions

 United States

All Terms & Conditions apply only to goods and services ordered via Purchase Order.

For all Purchase Orders dated before February 1, 2013 please click on the following link for Terms & Conditions:

http://www.pfizer.com/b2b/suppliers/po_terms_and_conditions.jsp

For all Purchase Orders dated on or after February 1, 2013 please click below on the PDF for Terms & Conditions:

U.S Terms and Conditions

 UruguayPlease refer to the Terms & Conditions printed on your Purchase Order.
 Venezuela

For all Purchase Orders dated before March 25, 2013 please refer to the Terms & Conditions printed on your Purchase Order.

For all Purchase Orders dated on or after March 25, 2013 please click on the PDF file below for Terms & Conditions:

Zoetis Venezuela Purchasing Terms & Conditions_spanish

 VietnamPlease refer to the Terms & Conditions printed on your Purchase Order.