Corporate Compliance Program
"At Zoetis, compliance starts from the top and cascades at every level of the organization. Compliance is fundamental to the health of our organization."
-Juan Ramón Alaix, CEO
Our comprehensive corporate compliance program is designed to ensure that all colleagues not only meet legal requirements in the markets in which we operate, but also act responsibly and with integrity in everything they do. A combination of written guidelines, formal processes and management oversight helps us ensure that colleagues comply with laws and the ethical standards reflected in the Zoetis Code of Conduct. Our Compliance Program incorporates the following key elements.
1. Written Policies and Procedures
At Zoetis, colleagues receive a Code of Conduct that defines the expectation of behavior and practices which are both acceptable and unacceptable to the Company. Serving as a resource guide for colleagues, it outlines the Company’s overall commitment to ethical business practices and legal requirements. Zoetis Code of Conduct is available here.
2. Chief Compliance Officer and Compliance Committee
John C. Martin serves as Zoetis' Chief Compliance Officer and is responsible for overseeing the Company's Corporate Compliance Program, which includes training, monitoring systems, developing informational resources, and investigating potential violations of law or Company policy. Mr. Martin also runs the Corporate Compliance Committee, which oversees and supports the Company’s efforts to ensure that its business is conducted appropriately. The Corporate Compliance Committee is chaired by the Zoetis CEO and made up of senior leaders from across the Company.
Mr. Martin can be reached on John.C.Martin@Zoetis.com.
3. Effective Training and Education
One of the cornerstones of an effective compliance program is education and training. Zoetis is committed to providing effective training to all employees, officers, and directors on the Compliance Program. Colleagues participate in live and online compliance education, and also have access to an intranet site, which contains the Company’s policies, including the Code of Conduct, and other information and resources regarding compliance. In some cases, colleagues may be required to complete annual compliance training and additional specific training in risk areas as warranted.
4. Effective Lines of Communication
Zoetis is committed to providing an environment in which our employees, officers, directors, shareholders, customers, suppliers, contractors and others with whom we interact are comfortable in raising concerns or reporting any suspected or potential breach of our code of conduct or violation of law. The Company maintains an “Open Door Policy” that encourages employees to offer up ideas and solutions and allows employees to raise concerns to any supervisor, manager, Legal, Human Resources, or the Compliance department, without fear of retaliation. The Company will not tolerate retaliation against employees or individuals who raise compliance concerns. Allegations of retaliation will be fully investigated and, if substantiated, appropriate action will be taken. The Company provides several other avenues for reporting concerns, including options that allow anonymity, such as the confidential compliance helpline.
Reporting a Concern
At Zoetis, colleagues can contact the Compliance Division directly in any of the following ways:
- E–mail: Compliance@Zoetis.com
- Mail: 5 Giralda Farms, Madison, New Jersey 07940 Attention: Chief Compliance Officer
- Phone: (973) 660-5213
Where available and permitted by law, colleagues can report a concern or obtain information or advice anonymously via the Compliance Helpline, maintained by our parent company, Pfizer Inc. In countries where available, the Compliance Helpline can be reached by phone or online via the web–reporting tool. This resource is accessible 24 hours a day, 7 days a week, 365 days a year and is offered in 70 languages. The Compliance Helpline is operated by specially trained third–party representatives. When reporting a concern, colleagues or callers should inform the helpline representative that their concern pertains to Zoetis or a Zoetis matter.
- Compliance Helpline Number* (U.S. and Puerto Rico): 1.866.866.PFIZ (7349)
- Compliance Helpline Web–Reporting Tool: https://pfizer.alertline.com
5. Internal Monitoring and Auditing
A fundamental aspect of preventing and detecting matters which may result in non-compliance with Company policy, laws or regulations is internal monitoring and auditing. The Company’s Internal Audit team maintains responsibility for auditing the policies and procedures of the Compliance Program, and the Audit Committee of the Board of Directors maintains responsibility for overseeing and directing the audit functions, which may include inquiry into the Company’s systems of internal controls regarding finance, accounting, and financial reporting processes, as well as compliance with legal and regulatory requirements. Gregg Palesky serves as Zoetis' Chief Audit Executive and is responsible for overseeing the compliance audit program. He can be reached at Gregg.Palesky@Zoetis.com.
6. Enforcement Through Disciplinary Guidelines and Prompt Corrective Action
Through its policies and procedures, including the Code of Conduct, and training programs, the Company puts all colleagues, including management, on notice that failure to adhere to our compliance standards may result in disciplinary action. We investigate accusations of non-compliance with the Code of Conduct or potential violations of laws. Colleagues who are found to have committed a breach are held accountable through disciplinary action, up to and including dismissal or termination.